Through years of experience across senior care and direct caregiving, Gervasio Videla Dorna gained a close view of the challenges surrounding long-term support. One issue repeatedly stood out: support was often needed around the clock, but families could not always be present. At the same time, many older adults wanted to maintain their independence without feeling like a burden on their children. That gap led to Ellie Care, a platform that connects vulnerable users, families, and remote monitoring providers through support that extends beyond emergency monitoring. Launched in Argentina and now operating across Latin America with its first U.S. contracts signed in early 2026, Ellie Care has built its platform around a deliberate choice: software over hardware. Rather than tying providers to proprietary devices, the company runs its solution across a wide range of commercial smartwatches, making it wearable-agnostic by design. Built specifically for telecare and remote monitoring providers, the solution allows services to be deployed through existing call centers and workflows without replacing current systems. That interoperability-focused model enables faster deployment across different markets and operating environments. “We are not hardware. We decided to install our solution in almost any wearable that is out there in the market,” says Gervasio Videla Dorna, co-founder and CEO. The platform’s design starts with a broader definition of health than many remote monitoring solutions traditionally apply. Ellie Care draws on the WHO’s framework of physical, mental, and social well-being, tracking not just vital signs and fall detection but also cognitive and mental indicators and social engagement patterns. Its voice-based cognitive screening capabilities are designed to support the identification of cognitive and behavioral changes associated with conditions such as Alzheimer’s, Parkinson’s, anxiety, and depression. Social isolation monitoring can also help flag loneliness before it compounds into more serious health risks. Personal safety is also built into the platform. Emergency alerts can be activated in multiple ways to accommodate users with limited mobility or grip strength. For younger users facing personal safety concerns in parts of Latin America, the platform includes a silent alert function that triggers help from a wearable without any visible indication. The same feature has since been adopted for senior users as well. This range reflects Ellie Care’s evolution from a senior monitoring solution to a broader care technology platform supporting diverse populations that require continuous care and support.