VIP CARE
Making Every Care Experience Truly Personal

Leigh-Ann Figueira,, COO and Co-owner and John Corrigan, CEO and Co-owner

There comes a point in life when the people who looked after us, our parents, an aunt or a grandparent, need looking after. And when we entrust that care to a professional, what weighs on us most is the quality of care they will provide.

“Will this person care for my family the way I would, with all the love and compassion?”

That question sits at the very core of VIP CARE’s approach, and the agency leaves nothing to chance. Led by Leigh-Ann Figueira, a Registered Nurse, and John Corrigan, a U.S. Navy veteran, VIP CARE is relentless about delivering the best possible home care by selectively finding caregivers who are driven and passionate. Skills and experience are necessary, but never at the cost of empathy and kindness. Every person they send becomes an important part of the patient’s life journey and an integral part of their family.

How does VIP CARE achieve this?

They start with a discerning hiring process.

“Our gold standard is to hire only caregivers we would trust with our own family,” says Figueira, COO and co-owner.

That commitment comes down to the nuances. Each candidate is interviewed face-to-face, walked through situations they might encounter in a home and has their credentials thoroughly reviewed. But what makes VIP CARE quite distinct is what the owners look for beyond the paperwork. They pay keen attention to the small cues that surface in a conversation. With a knack for spotting people who know when to listen, when to offer reassurance and when to step back, VIP CARE gives patients the support they need without taking away the independence they value.

This is precisely the kind of human judgment that Corrigan and Figueira hold in high regard. Technology has its place elsewhere in the business, but deciding who will care for a patient remains a deeply personal choice.

“We will never staff a ‘body’ to your home,” says Corrigan, CEO and co-owner. “Each patient is individual and unique to our organization and a part of our family.”

Caring for the People Who Care

At VIP CARE, caregivers are treated as VIPs too. The owners invest in their well-being and strengths, help them grow and recognize their work.

“Too many companies scale and lose touch with their team and caregivers in the field,” says Figueira. VIP CARE is determined not to.

The reason is simple. A caregiver who feels valued brings patience, attention and humanity into a patient’s home. In time, they become someone the family looks forward to. Figueira and Corrigan have watched these relationships grow through everyday gestures.

VIP CARE’s caregivers often help patients video call a child or grandchild. They also sit down with patients for a board game, step outdoors together or simply share a conversation over coffee. These may seem like small moments from afar, but to someone whose world has become smaller because of age, illness or recovery, such acts restore companionship and normalcy.

Kristi Krueger experienced that warm support first-hand when her mother-in-law needed companion care following an illness. VIP CARE matched her with an aide who not only helped her recover but stayed in regular communication with the family.

“Having an attentive aide communicating daily with me and lovingly assisting my mother-in-law gave our family great peace of mind,” recalls Krueger.

Care That Meets Every Need

Like Krueger’s mother-in-law, VIP CARE has assisted thousands of patients back to independence, supporting families through different circumstances in their lives.

Some patients are regaining independence after an illness or hospitalization, while others need help to continue living safely at home. And for those nearing the end of life, care is about easing their days and treating them with dignity. “VIP CARE meets each patient exactly where they are,” says Corrigan.

A nurse evaluates each patient and builds a personalized care plan to create a safe environment. Depending on the patient, that support can include personal care, housekeeping, meal preparation and transportation. VIP CARE’s approach is also family-centered, providing not only to the patient but to their family as well.

Figueira’s nursing background has also helped VIP CARE bring greater specialization into non-clinical home care by developing specialty care kits for dementia, COPD, stroke recovery, heart failure and fall prevention. Though such kits are traditionally used in skilled home care, VIP CARE has adapted them so caregivers can provide additional condition-specific support while remaining within their scope of practice. This gives patients more targeted help, so they can manage their care from the comfort of their home and avoid unnecessary hospital stays.

Protecting the Standard of Care

One of the hardest realities in home care is finding high-quality caregivers. Figueira and Corrigan are determined never to lower their standards simply to fill a shift, even when it costs them business. The agency looks for empathy, compassion and a true commitment to the work in every employee being hired.

That refusal to cut corners runs through every service they deliver. The agency would rather undersell and overdeliver than promise care they cannot provide. And when an experience falls short, their team stays involved, listens and works with the family to find a way forward.

Over time, that consistency has earned the agency a reputation for integrity, trust and reliability in South Florida. Hospitals, acute rehabilitation facilities, skilled nursing facilities, physicians, care managers and community members depend on VIP CARE every day when they refer a patient. They know a dedicated team member is ready on the other end of the line to deliver first-class care.

For VIP CARE, there is still much more to do close to home. Their focus remains on reaching more families across South Florida and setting a higher standard for how patients and families experience home care.

That work takes on greater significance as demand for senior care rises across the U.S. and providers face increasing pressure to scale. In that race, it is easy to let standards slip. VIP CARE will never let that happen. The agency will continue to bring skilled caregivers who share their belief that compassion must remain at the heart of home care, so every patient is cared for as if they were family.