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Gov Business Review: Awards Ranking
Elder Care Review is proud to present the Top 10 Directors of Resident Services - 2025, recognizing the compassionate and visionary leaders who are elevating the standard of care in senior living communities. These dedicated professionals play a vital role in enhancing residents’ quality of life by fostering meaningful connections, implementing personalized care programs, and ensuring seamless coordination of services. These honorees stand out for their unwavering commitment to dignity, wellness, and community engagement, setting a benchmark for excellence in resident-centered care.
Top 10 Directors of Resident Services - 2025
Director of Resident Services, Jubilee Housing
Miya Morris is a seasoned expert in social services with advanced degrees in social work, psychology and counseling. She leads programs that support vulnerable seniors and families, and foster community empowerment. Currently, she is the director of resident services at Jubilee Housing.
Director of Resident Services, Senior Lifestyle
Victor Rios is the Director of Resident Services at Senior Lifestyle community. He has been with Senior Lifestyle for nearly a decade, cultivating a family-like atmosphere among residents and staff. His role involves overseeing the community’s daily operations, ensuring smooth transitions for new residents and providing personalized care to meet diverse needs. Victor’s approach emphasizes empathy, respect and a deep commitment to service.
Senior Director of Resident Services, LCS
Beth Grigg is known for her innovative spirit and deep commitment to resident wellness. She serves as the Senior Director of Resident Services at LCS. With a background in nursing and decades of experience in case management and care coordination, Grigg leads every program with clinical insight and operational discipline.
Director of Resident Care Services, Belmont Village Senior Living
Cat Tomboc, with over 10 years of senior care experience, serves as Director of Resident Care Services at Belmont Village Senior Living. She develops team capabilities, enhances resident experiences, and implements quality-focused practices that create meaningful, positive outcomes across the community.
Director of Resident Services, Presbyterian Homes & Services
Merisa Stifter leads as Director of Resident Services at Presbyterian Homes & Services, strengthening team collaboration, enhancing residents’ daily lives, and ensuring smooth operations while fostering a culture of compassion, engagement, and service excellence.
Director of Resident Services, Country Meadows Retirement Communities
Katie Elchert oversees resident programs and activities as Director of Resident Services at Country Meadows Retirement Communities. Elchert supports staff development and cultivates a welcoming environment where residents are engaged and able to thrive.
Director of Quality Resident Service, Benchmark Senior Living
Bonnie Pollard-Johnson is the Director of Quality Resident Service at Benchmark Senior Living, overseeing daily operations and director-level management to ensure exceptional quality and coordination in senior living services. She brings over two decades of leadership in healthcare and senior living management.
Director of Resident Services North Shore Region, Hebrew SeniorLife
Rose Shapiro, Director of Resident Services for the North Shore region at Hebrew SeniorLife, empowers older adults to maintain independence and build meaningful community connections. She guides her teams to deliver coordinated, resident-centered care that respects residents’ wisdom and contributions.
Director Of Resident Services, Lifespace Communities
Jasmin Odom serves as Director of Resident Services at Lifespace Communities, Inc., developing programs that enrich independent residents’ lives. Odom guides staff, supports transitions, and fosters engagement through person-directed care and strategic planning.
Director of Resident Care Services, Aegis Living
Jeremiah Tolentino, with 15 years in healthcare and elder care, is Director of Resident Care Services at Aegis Living. Tolentino leads teams, advances resident wellness and drives innovation, aligning initiatives with Aegis Living’s mission to deliver compassionate, high-quality care.
