19 FEBRUARY - MARCHELDERCARE REVIEWThis dedication to continuous improvement extends across all aspects of Kisco's business. Its approach entails cultivating innovative service partnerships to improve quality and adopting hospitality and healthcare standards to advance its wellness missions. The company has also gone the extra mile to revisit and reinvent its memory care services based on the latest scientific advancements. Embracing this evidence-based approach to process improvements helped Kisco to further elevate its service excellence. A group of meticulously selected professionals is also incorporated into Kisco's team, giving it the natural edge to deliver industry-best programs and services to its clients. An excellent example is Brenda Gurung, who holds an impressive track record as a Certified Dementia Practitioner (CDP) and a Certified Montessori Dementia Care Professional (CMDCP).With over 20 years of experience in the industry, Gurung specializes in dementia care and has developed education modules to assist professionals and families in providing proper care for those with memory loss. Her expertise will lead Kisco's programming, implementations, and quality of memory care. The new and revitalized approach to memory care is rolling out this year across all Kisco communities to create more personalized and meaningful experiences for residents. The process begins by gaining a thorough understanding of residents' interests, passions, and life experiences. Here, the team acts as active listeners, making them comfortable sharing the information. Kisco integrates these aspects into their daily flows to create opportunities for independent pursuits in small or large groups. By providing residents with a compassionate environment that recognizes and celebrates the uniqueness of each individual, the company keeps them engaged and connects them to their passion throughout the day. Kisco's personalized care model goes beyond all typical care delivery approaches, ensuring individual attention even during activities such as meal preparation. It encourages residents who wish to be involved in these activities, making mealtime an enjoyable experience rather than a rushed task. Post dinner, the company creates a calming environment with music and warm drinks to ease into the evening, followed by social activities. This ensures an engaging and comforting day.Focusing on ensuring peace of mind for all, Kisco appoints environmental health and safety directors dedicated to maintaining the safety of residents, especially during critical times. Its commitment to upholding the promise of Kisco Confidence in senior living communities can be exemplified by its ability to deliver intellectual enrichment, peaceful independence, and meaningful connections within its communities. With continuous process improvement, the company strives to earn trust, inspire confidence, and offer peace of mind to residents, their families, and its associates, cementing its position as a leader in the memory care space. Innovation is always at the heart of our operations, and we continually share best practices to bring advancements to our ongoing processes and communities
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