19 APRIL - JUNE 2023ELDERCARE REVIEWRETHINKING HEALTHCARE ANALYTICS TO EMBED DATA AND EMPOWER AND ENGAGE CAREGIVERSNearly two decades ago, I was tapped to build a `balanced scorecard.' You know the type: a series of board KPIs aligned to the organization's strategic pillars. The requirements might be familiar: track performance from the executive level to the unit level, let people explore current and historical trends, give people the option of drilling into the details, and most importantly, give executives confidence in our trajectory. In 2021, our Intermountain analytic teams were focused on the same thing: updating a balanced scorecard for our health system. While a lot has changed in the last few decades, much has remained the same: Most health system analytics teams are focused on building dashboards and reports, illuminating information and content that would otherwise be unavailable.This is incredibly complex and important work. Sophisticated data models designed to reflect a dynamic healthcare landscape are supported by increasingly complex and real-time enabled engines. We've enhanced our AI and machine learning capabilities to take advantage of the vast amounts of data to drive better and more meaningful business and clinical insights.Yet with all these exciting advances, most data and analytic resources still focus on a few specific areas: Creating meaningful dashboards, illuminating insights, and driving towards "actionable" analytics. These are good things, of course! Yet, when we consider the ubiquitous tech around us, the most powerful analytics are relegated to the background. Like most modern mobile apps, analytics is at work powering our routes to work, buying experience, and searches. Analytics was never about reporting or a new dashboard. Instead, it should propel us to better outcomes. Analytics should glide into our workflows, assist with our decisions and help us achieve better results where possible. Whether By Albert Marinez, Chief Analytics Officer, Intermountain HealthcareAlbert MarinezCXO INSIGHTS
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