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Victor Rios is the Director of Resident Services at Senior Lifestyle community. He has been with Senior Lifestyle for nearly a decade, cultivating a family-like atmosphere among residents and staff. His role involves overseeing the community’s daily operations, ensuring smooth transitions for new residents and providing personalized care to meet diverse needs. Victor’s approach emphasizes empathy, respect and a deep commitment to service. Recognizing Victor Rios’ extensive experience in resident services and community management, this insightful conversation provides valuable perspectives on the changing needs of senior residents, the challenges in ensuring smooth transitions and strategies for enhancing personalized care in senior living communities. His approach to fostering strong connections and providing tailored solutions offers a deeper understanding of the senior care landscape. At a Glance: ✔ Creating Personalized Care Solutions – Focused on ensuring smooth transitions for new residents by providing tailored care and fostering a family-like atmosphere that addresses diverse needs. ✔ Adapting to Shifting Resident Demographics – Navigated the shift in senior living trends as residents move in later in life, requiring communities to adapt to new health concerns and expectations. ✔ Fostering Strong Connections – Emphasized building personal connections with each resident to provide a customized experience, ensuring they feel comfortable and supported during their transition. ✔ Empowering Teams for Success – Encouraged leaders to know their teams, lead with positivity, and empower individuality to create a seamless and effective resident services environment. Facilitating Smooth Transitions and Personalized Resident Care A day in Resident Services is all about ensuring the community operates smoothly and addressing any concerns residents may have. My role involves acting as a liaison, helping residents access services such as ther
Kerry Wolff, Founder
Occupancy growth rate in senior living is often tied to referral agencies that charge communities to access prospective residents through channels they do not own. While those relationships can generate move-ins, they can also create long-term dependence on rented lead flow and rising customer acquisition costs. Talexy helps senior living communities build resident-acquisition systems they own. By developing marketing assets that continue generating demand over time, communities can reduce reliance on referral agencies, lower acquisition costs and build a predictable pipeline that supports both occupancy growth and future expansion. “Clients don’t just get a service provider,” says Kerry Wolff, founder. “They gain a fractional marketing team that provides strategic direction, execution support and guidance across the entire resident acquisition process.” Acting as an extension of community teams, Talexy supports everything from vendor coordination and marketing education to lead-generation strategy and implementation..
Alexander Vomo, Business Manager
Families seeking in-home senior care often face uncertainty around safety, consistency and emotional well-being, ensuring that loved ones receive reliable support while maintaining dignity and independence remains a persistent challenge in home care. Better Care Home Aide addresses this by combining structured care systems with relationship-driven support. Its approach integrates clinical reliability with a focus on human connection. “What differentiates our approach is the deliberate integration of clinical reliability, operational discipline and genuine human connection,” says Alexander Vomo, Business Manager.
Healthcare has achieved remarkable advances over the past century. We can replace joints, transplant organs, and treat diseases once considered untreatable. Despite these breakthroughs, one challenge remains: many health crises are still discovered only after they have already begun. A stroke, hospitalization or an emergency room visit may appear sudden, but it is often preceded by subtle changes that occur days, weeks, and sometimes months earlier. Family members may notice something ‘feels’ different but cannot explain what or why. These signals often emerge between healthcare interactions, creating one of healthcare’s greatest blind spots: the visibility gap. Chronic diseases account for approximately 90% of the nation’s more than $5 trillion in annual healthcare expenditures. As aging populations place increasing pressure on healthcare systems, governments, employers, and families, the ability to recognize meaningful health changes earlier is becoming critical. For older adults, the consequences can be significant with families left asking, “What did we miss?” Caregivers struggle to balance vigilance with daily responsibilities and healthcare professionals often make decisions based on periodic snapshots rather than continuous awareness.
The future of senior care isn’t defined by technology or treatment alone. It’s rooted in understanding the individuals, what matters to them and how they want to live as they age. Caring for them can’t be rushed or treated like a checklist; it requires time, empathy, and meaningful relationships. Embracing this philosophy, VIPcare, a network of senior-focused primary care clinics, makes time, connection and information the foundation of better outcomes. Its physicians are selected both for clinical expertise, and, unlike other clinics, for their ability to build genuine relationships with patients. VIPcare providers spend up to an hour with each patient, allowing for deeper conversations, comprehensive assessments, and individualized care plans. And because VIPcare works collaboratively with hospitals, health plans, specialists, pharmacies and others, these providers have information other clinics don’t have access to, resulting in more tailored care that supports seniors physically, emotionally, and socially. That dedication to a smoother, more personal healthcare experience is evident the moment a patient walks into a VIPcare clinic. Instead of a traditional, sterile office environment, VIPcare offers a welcoming space where every detail is thoughtfully designed, from the senior-friendly seating to the gentle lighting and comfortable exam rooms. Within this inviting environment, VIPcare offers in-house services, including labs, specialty services like echocardiograms and knee injections, and treatment for chronic conditions as well as support for mental and emotional well-being, helping patients to address challenges like severe depression. For those with more complex needs, check-ups are scheduled weekly or bi-weekly to monitor and prevent disease progression.
The story of Beacon Therapy of Utah begins with a need that had long gone unmet. In senior living communities across the region, residents, families, and care teams were navigating emotional and cognitive challenges with too few resources. Conversations about depression, grief, anxiety, trauma, and difficult transitions often went unaddressed, and facilities lacked partners who understood both the clinical and regulatory realities of senior care. Beacon Therapy formed in response to that gap. For executive director Bryan Teuscher, the motivation was personal. His work in hospice care and his experience caring for his grandmother revealed how much emotional support seniors and families needed but rarely received. He saw firsthand how easily people slipped through the cracks. Pam Hill brought a complementary perspective. After nearly ten years as the Salt Lake County Aging Services Ombudsman, she had become a respected advocate for residents in skilled nursing and assisted living communities. Her ability to champion seniors while collaborating effectively with facility staff gave her unique insight into what was missing and what support systems could look like. Together, Teuscher and Hill shared a clear conviction: seniors deserve accessible, compassionate mental and emotional health care, families deserve guidance, and facilities deserve partners who help residents thrive. That commitment became the foundation of Beacon Therapy of Utah, a practice dedicated to meeting seniors where they are and supporting their emotional well-being with dignity and respect. “Our approach is rooted in relationship-building. When therapy feels natural and personal, residents engage completely and that’s when meaningful progress begins,” says Teuscher. To make that level of engagement possible, Beacon Therapy aligns its clinical mission with strong operational support. The company delivers services with a dual focus: supporting the operational needs of partner facilities and enhancing the quality of life for the residents they serve. Central to this approach is a strong commitment to clinical excellence. It consistently invests in ongoing education and professional development for therapists, ensuring that care is grounded in current, evidence-based practice.
Senior Living Financial Services
Daniela Vegas-Fox, Assistant Vice President, Trilogy Health Services
Senior Care
Joanne Nicholls, Director of Clinical Research, Novant Health
Senior Living Solutions
Ashley Watts, Director of Home Care Operations, Elite Home Care
Senior Care Advisory
Olivia Jenkins, Corporate Director of Clinical Services, Navion Senior Living
Senior Care
William Sieber, Director & Division Chief of Integrated Behavioral Health, UC San Diego
Assisted Living
Lisa Musgrave, Senior VP Post Acute & At Home Services, Ascension
Assisted Living
Sarah DiStefano, Resident Service Support Coordinator, Asbury Communities
Senior Food Service
Megan Olshavsky, VP, Operations, Remo Health
Senior Home Care Services
Theresa Redling, Medical Director, Saint Barnabas Medical Center
AI-powered senior health monitoring platforms improve elderly safety, predictive care, remote healthcare connectivity, and long-term independent living support systems.
Seeing Health Before Crisis
Featured at the center of this issue, Remember2 is recognized as the AI-Powered Senior Health Monitoring Platform of the Year 2026. Through its Rm2.ai™ platform, the company brings greater visibility to subtle health changes that often emerge between clinical visits, helping seniors, caregivers and healthcare providers recognize meaningful wellness trends earlier. By combining AI-powered health intelligence with a preventive approach to aging, Remember2 is helping shift the conversation from reacting to health events toward enabling earlier awareness and informed decision-making.
Further reinforcing this vision, our contributing healthcare leaders examine the importance of expanding access to specialized, personcentered elder care. Sabrina Chugani, Chief Growth Officer and Founder of Remo Health, discusses how telehealth, strategic partnerships and caregiver support are reshaping dementia care, enabling families to access comprehensive specialty services regardless of location.
Meanwhile, Theresa Redling, Medical Director at Saint Barnabas Medical Center, highlights the value of functional assessments, multidisciplinary collaboration and geriatric expertise in delivering individualized care that promotes independence and quality of life for older adults.
The organizations and healthcare leaders featured in this edition demonstrate that the future of elder care lies in combining innovation with compassionate, individualized support. We invite you to discover how these organizations and experts are advancing more connected, proactive and person-centered care for adults.